Privacy Policy

We value your privacy. This Privacy Policy outlines our data collection practices and how we utilize, share, transfer, and safeguard your information.

1. Name of the Person Responsible

The person responsible for the processing of your personal data, as defined by the General Data Protection Regulation (GDPR) and other applicable data protection laws, is:

Symplast A.S. Atatürk Plastik OSB:7.Cadde No:10 35660 Menemen - İZMİR / TÜRKİYE E-mail: info@symplast.com.tr
Company Registration Number: 0784029680100001

For any inquiries regarding data protection, privacy, and security matters, please contact us at info@symplast.com.tr.

2. Contact Requests for Product Information, a Demo, or Other Concerns

1. Description and Scope of Data Processing
   On our website, you can contact us via various options such as booking a demo, requesting product information, seeking guides, filling out a contact request form, creating support tickets, or using our chat function. When you use these options, the data you enter into the input forms will be transmitted to us and stored. Along with the specific input data, we collect and store your IP address and the date and time of your request.
   
   Alternatively, you can contact us via email. In this case, the personal data you provide via email will be stored.
   
   We will not disclose your data to third parties unless necessary for processing your request (e.g., demo booking tool). In any case, the data will only be used for processing the conversation, unless otherwise agreed upon.
    
2. Legal Basis for Processing
   The legal basis for processing your data is generally your consent, as per GDPR Art. 6(1)(a).
    
3. Purpose of Data Processing
   We process personal data from input forms solely for the purpose of handling your requests.
    
4. Data Storage Duration
   If you book a demo, request product information or an offer, we may retain your data for up to two years to assess the effectiveness of our sales and marketing efforts. Otherwise, we will delete the data as soon as it is no longer necessary for the original collection purpose. For data entered into contact forms or sent via email, this occurs when the respective conversation concludes, and it is evident that all relevant facts have been clarified.
    
5. Revoking Consent and Withdrawal Options
   You have the right to withdraw your consent for data processing at any time. If you contact us via email, you can object to the storage of your personal data at any time, which will terminate the ongoing conversation. In such cases, all personal data collected during the contact will be deleted.

3. Cookies and Tracking Technologies

Please refer to our Symplast Cookie Policy at [Symplast Cookie Declaration] for information on the cookies and tracking technologies we use.

4. Online Presence in Social Networks

We maintain online presences on social networks to communicate with customers, interested parties, and to provide information about our products and services.

Users' data is typically processed by the respective social networks for market research and advertising purposes. This may involve creating user profiles based on user interests and on-site behavior. Cookies and other identifiers may be stored on users' devices for this purpose. These user profiles enable personalized ads on the social networks and on third-party websites.

As operators of these online presences, we may access statistics provided by the social networks on the use of our online presences. These statistics are aggregated and may include demographic information and data on user interaction with our online presences and posted content.

For details and links to data protection information for the respective social networks, please see the list below.

The legal basis for data processing is GDPR Art. 6(1)(a)-(b), allowing us to stay in contact with customers, inform our customers, and take pre-contractual measures with prospective customers and interested parties.

For information on data processing carried out by social networks independently, please refer to the data protection policies of each respective social network. The links provided offer further details on data processing and opt-out options.

Please note that data protection requests are most effectively directed to the respective social network providers, as they have direct access to the data and can take appropriate measures. The list below provides information about the social networks on which we operate online presences.

• Facebook (USA and Canada: Facebook Inc., 1601 Willow Road, Menlo Park, California 94025, USA; all other countries: Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
  • Operation of the Facebook Fanpage in joint responsibility on the basis of an agreement on joint processing of personal data (so-called Page Insights Supplement regarding the controller).
  • Information on the processed Page Insights data and the contact option in the event of data protection enquiries: https://www.facebook.com/legal/terms/information_about_page_insights_data
  • Privacy policy: https://www.facebook.com/about/privacy/
  • Opt-out: https://www.facebook.com/settings?tab=ads and https://www.youronlinechoices.com.
• Instagram (Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland).
  • Privacy policy: https://help.instagram.com/519522125107875
• Google/ YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland).
  • Privacy policy: https://policies.google.com/privacy
  • Opt-out: https://adssettings.google.com/authenticated.
• Twitter (Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2, D02 AX07 Ireland).
  • Privacy policy: https://twitter.com/de/privacy
  • Opt-Out: https://twitter.com/personalization.
• LinkedIn (LinkedIn Ireland Unlimited Company Wilton Place, Dublin 2, Ireland).
  • Operation of the LinkedIn company page in joint responsibility on the basis of an agreement on joint processing of personal data (so-called Page Insights Joint Controller Addendum).
  • Information on the Page Insights data processed and the contact option in the event of data protection enquiries: https://legal.linkedin.com/pages-joint-controller-addendum
  • Privacy policy: https://www.linkedin.com/legal/privacy-policy
  • Opt-out: https://www.linkedin.com/psettings/guest-controls/retargeting-opt-out.
• Google my business
  • We operate a so-called Google My Business entry. Should you find us in this way, we make use of the information service offered by Google and the services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”).
  • We would like to point out that you use the Google site and its functions on your own responsibility. This applies in particular to the use of the social and interactive functions (e.g. commenting, sharing, rating, direct messaging). When you visit and interact with our Google My Business listing, Google also collects your IP address and other information that is present on your terminal device in the form of so-called cookies. This information is used to provide us, as the operator of the Google My Business listing, with statistical information about the use of Google services. The data collected about you in this context will be processed by Google and may be transferred to countries outside the European Union. Google generally describes what information it receives and how it is used in its privacy policy. Google provides more detailed information in its privacy policy:
  • Google privacy policy 
  • We do not know how Google uses the data from the visit for its own purposes, to what extent activities of individual users are assigned, how long Google stores this data and whether data is passed on to third parties. When accessing Google services, the IP address assigned to your terminal device is transmitted to Google. Google also stores information about its users’ end devices; this may enable Google to assign IP addresses to individual users or user accounts.
  • If you contact us via our Google My Business entry or other Google services by direct message, we cannot rule out the possibility that these messages may also be read and evaluated by Google (both by employees and automatically). We therefore advise against providing us with personal data there. Instead, another form of communication should be chosen as early as possible. We delete conversations no later than 14 days after the last chat activity, or immediately after switching to another communication channel. The use of this service is subject to the Google Privacy Policy, which you – with use – have already agreed to.
  • We, as the provider of our Google My Business entry, do not collect or process any further data from your use of this Google service. Beyond that, we do not use any Google functions on our website.

5. Third-Party Links

Occasionally, we may include or offer third-party products or services on our website. These third-party websites have separate, independent privacy policies. We have no responsibility or liability for the content and activities of these linked websites. However, we aim to protect the integrity of our website and welcome any feedback regarding these websites.

6. Your Rights

If we process your personal data, you have the following rights, subject to successful identification:

• Right to information (Article 15 GDPR)
• Right to deletion (Article 17 GDPR)
• Right to rectification (Article 16 GDPR)
• Right to restriction of processing (Article 18 GDPR)
• Right to data portability (Article 20 GDPR)
• Right to withdraw consent (Article 7(3) GDPR)
• Right to object to certain data processing activities (Article 21 GDPR).

7. Terms of Use

Please visit our [Terms of Use] section for information on the terms governing the use, disclaimers, and limitations of liability associated with our website and services.

This Privacy Policy was last updated on 01.10.2023 We reserve the right to make changes to this policy. Please check this page regularly for updates.

If you have any questions or concerns regarding our Privacy Policy or data processing practices, please contact us at info@symplast.com.tr.

8. Updates

We retain the right to periodically revise this privacy policy. If substantial alterations are made that impact Usercentrics' rights or obligations as outlined in this Privacy Policy, we will provide a conspicuous notice within this section of the Privacy Policy, informing users when such updates occur.